As an essential business providing life-sustaining medical supplies, J&B Medical acted quickly to ensure no business interruptions with the onset of COVID-19. J&B Medical believes in transparency and acknowledgment; our incredible teams adjusted and continue adjusting well into the future to ensure our customers’ and employees’ best interests and safety. As we look to the future during COVID-19 and beyond, J&B Medical is dedicated to providing the very best product selection, services, and customer interaction. We currently provide the following services and offerings to our customers for ongoing convenience, accessibility, and safety for all:
Telephone:
- Live telephone access, Monday-Friday: 8 AM – 6 PM EST at (800) 737-0045
- 24/7 live answering service with on-call nurses
- TTY access for the hearing impaired and Braille printing for the vision impaired.
- Translation/interpretation of over 200 spoken languages.
Technology:
- J&B Medical Web Portal
- Text Messaging System
As a company, J&B Medical continues to grow, but our intent stays the same: to establish the highest-quality care for every customer. Here are some of the adjustments our family of companies has made during COVID-19:
Warehouse: Essential Operations
J&B Medical’s warehouse is an impressive operation. With thousands of orders being processed and sent out daily, our hardworking warehouse team comes to work daily in the face of the pandemic masked and ready to go. They ensure our customers receive their essential supplies and are a vital part of J&B Medical’s operations.
Customer Service: Caring through Crisis
Operations at J&B cannot be mentioned without the backbone of our business – our customer service team. Adjusting to life at home while serving our customers to the fullest extent is not an easy task, but they have done it with ease. Our customer service team truly cares about each customer they talk to and wants to provide exceptional service at every turn.
Information Technology: Prompt Remote Adjustments
J&B’s first adjustment to our operations was to make sure our employees were able to work safely. With multiple locations and hundreds of employees, J&B Medical became a remote workplace for the first time. Our Information Technology team worked tirelessly to ensure that our customer service and support teams seamlessly connect with our customers who need essential medical supplies.
Human Resources: Growth & Support
Before and throughout COVID-19, J&B Medical is rapidly growing. The J&B Human Resources team continued to interview, hire, and work alongside our training team to safely provide preparedness and support to our employees, and in turn, our customers. In addition to growth, our Human Resources team has also been of great support to all our employees during this unprecedented crisis, providing continued communication, safety measures, resources, and opportunities to enjoy working from home.
HNC Virtual Solutions: Telehealth as the New Normal
J&B Medical’s telehealth arm, HNC Virtual Solutions, experienced considerable growth during COVID-19. With the demand for remote healthcare on the rise, HNC’s team of experts stepped up and provided top-tier technology services through their VideoDoc® system.